Support
Welcome to Tourista support. Tourista helps you plan day-by-day city trips by optimizing routes, travel time, and attraction opening hours.
How can we help?
- Trip planning or itinerary issues
- App bugs or unexpected behavior
- Account or data questions
- In-app purchases or subscriptions
Contact Support
- Email us at contact@tourista.cc.
- Please include: your device type, OS version, app version, and a short description of the issue. This helps us resolve it faster.
Payments & Refunds
- Tourista offers optional premium features through a one-time per-trip purchase called Travel Pass. Travel Pass is not a subscription, does not auto-renew, and is tied to a single trip.
- On the web, payments are handled securely by Stripe. For refund requests, contact us at contact@tourista.cc.
- On iOS and Android, payments are handled securely by Apple or Google through in-app purchase. Refund requests for mobile purchases should be submitted through Apple (reportaproblem.apple.com) or Google Play, in line with their respective refund policies.
Privacy & Data
- Your data is used only for core app functionality.
- Location data is used for calculating routes and travel time.
- We do not sell personal data to third parties.
- Read our full Privacy Policy.
Feedback
We're always improving. Email your suggestions and feedback to contact@tourista.cc.